



How it works
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1. SUBMIT A ORDER
Build a cart of services you want and submit your order. We'll review your order and ask additional questions if needed.
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2. SHIP OR DROP OFF YOUR PRODUCT
Deliver the products to our studio via drop off or using one of the major shipping providers.
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3. GET YOUR IMAGE
You’ll get a download link within 3~10 business days. If you want to reshoot, submit a reshoot request using this form.
Introduce your content
Q&A
How do I ship products?
Send your product to our studio address at
233 Main Street, Suite 21, Ridgefield Park, New Jersey, 07660.
How do I get back my products?
You may request a product return by email within 30 days after project completion. You can choose one of the following return methods:
• Provide your own shipping label: Use a return shipping label you prepare.
• Ship from Zerogram Studio: We will handle the return shipment, and the label cost will be added to your invoice.
Do you accept reshoots?
If we’ve made a mistake, we will gladly re-shoot or edit the photos to make them right, no charge. Re-shoots for artistic or editorial reasons, or resulting from client error or omission will be quoted at the time of the change request.
How do I cancel my order?
If you have already completed payment and wish to cancel your order, please send an email to hi@zerogramstudio.com.
• For refund policies, please refer to our Terms and Conditions.
How do I get my photos?
Completed photos are delivered through our cloud service. Once your project is complete, you will receive a unique link that allows you to view and instantly download your high-resolution images.
• The download link will expire after 365 days, and we are not responsible for file storage beyond that period.